Privacy Notice

Effective date: 02 January 2025

Spectrum Mind Healthcare is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who we are

Spectrum Mind Healthcare specialises in mental health and neurodevelopmental conditions, providing assessment, diagnosis and treatment services. We are a registered company in the United Kingdom, operating under company number 12467272, with our registered office at 20 Wenlock Road, London, England, N1 7GU.

2. What information we collect

2.1 Information you provide

• Name, address, date of birth and contact details.
• Medical history, health records and treatment plans.
• Emergency contact information.
• Payment details, such as bank account or card information.

2.2 Information collected automatically

• IP address, browser type and operating system when you use our website.
• Cookies and similar technologies to enhance user experience.

2.3 Special category data

Health information, including mental health conditions, medication history and diagnostic details. We may also process diversity monitoring information where you have explicitly consented.

3. How we use your information

To provide services

To assess, diagnose and treat mental health and neurodevelopmental conditions, manage appointments and deliver follow-up care.

For communication

To contact you about appointments, results or changes to services, and to send updates, newsletters or promotional content where consent has been given.

For legal, regulatory and service improvement purposes

To maintain accurate records, respond to legal obligations or regulatory requests, analyse service use and feedback, and conduct audits and quality assurance.

4. Legal basis for processing

We rely on consent, contractual obligation, legal obligation, vital interests and legitimate interests, as appropriate, to process personal information.

5. Sharing your information

Where necessary, we may share information with healthcare professionals involved in your care, laboratories, pharmacies, service providers, regulatory bodies and law enforcement. Third-party providers are subject to appropriate confidentiality arrangements. We do not sell or rent your data to third parties.

6. Data retention

We retain personal information only for as long as necessary for the purposes described in this notice or as required by law. Health records are typically retained for at least eight years after the last interaction. For children, medical records are retained until the age of 25, in line with healthcare regulations.

7. Your rights

Under the UK GDPR, you may have rights to access, rectify, erase, restrict processing of, transfer or object to the processing of your personal information. You may also withdraw consent where processing is based on consent.

To exercise your rights, contact info@spectrummindhealth.com.

8. Data security

We use technical and organisational measures to safeguard personal information, including encryption of sensitive data, secure storage and access controls, and regular staff training on data protection.

9. International data transfers

We do not transfer personal data outside the UK. If this changes, we will ensure the appropriate safeguards required by relevant data protection law are in place.