Frequently asked questions

Yes. Spectrum Mind Healthcare is primarily an online service. Secure video appointments are available across the UK, including Kent, Essex, London, Birmingham, Manchester, Bristol, Leeds, Cardiff and Glasgow. Selected in-person appointments may be available in London where clinically appropriate.

You can book securely online using our booking system, where you will see available appointment types, times and current fees. You can also contact the administrative team if you need help choosing the most appropriate service.

No. A GP referral is not required for a private assessment. With your consent, you can share your assessment report with your GP or another healthcare professional afterwards.

Our clinicians assess a range of neurodevelopmental and mental health presentations, including ADHD, Autism Spectrum Disorder, anxiety, depression, OCD, bipolar disorder, trauma-related conditions, emotional dysregulation and complex mental health presentations.

We provide specialist assessment pathways for adults, young people and children. The appropriate pathway depends on the person’s age, needs and the type of assessment requested.

Your clinician will discuss the outcome with you, explain any diagnostic conclusions and make recommendations for next steps. Where applicable, you will receive a written report and care plan.

Following assessment and diagnosis, patients who wish to proceed with medication or other regulated treatment may access this through Spectrum Mind Healthcare’s clinical pathway.

In England, regulated treatment services, including prescribing and medication management where applicable, are delivered by ADHD Astute Ltd, an independent CQC-registered healthcare provider, under a formal clinical services agreement with Spectrum Mind Healthcare. Patients are informed of the provider arrangements before treatment begins.

No. Medication costs are separate from assessment and clinical appointment fees. If a private prescription is clinically appropriate, the dispensing pharmacy will confirm the medication cost directly.

Current UK service fees are shown in pounds sterling in the secure booking system before you confirm a booking. Any available payment options are also shown there or explained by the administrative team.

Yes. Please contact the administrative team as soon as possible. Our cancellation charges depend on the notice provided. Read the full Cancellation Policy before booking.

We take feedback and concerns seriously. You can use our secure Complaints form to tell us what happened and what outcome you would like us to consider.

Spectrum Mind Healthcare is not an emergency service. If you or someone else is in immediate danger, call 999 or attend the nearest emergency department. For urgent mental health support, contact NHS 111 or your local urgent mental health service.

We use your information to provide and manage care, communicate with you and meet our legal and regulatory responsibilities. Read our Privacy Notice for further information about how personal data is handled.